Terms & Conditions
- Shop information
TETSUFUKU [Hiroshi Urata]
- Contact person
- Shipping & Handling
We use EMS (Express Mail Service by Japan Post Service Ltd) or DHL for international shipping.
Currently, we have complicated shipping methods and shipping countries by COVID-19. note that. The pull-down menu at the time of product purchase is the latest information.
It is based on EMS or DHL delivery charges.
* Delivery charge costs individually per order.
* When ordered separately, two or more orders cannot be packed in one box when we ship basically.If there is consultation, please contact us from inquiry form.
* We inform you of a settled delivery charge by an order confirmation email after an order.Please confirm it by all means.
PayPal Fees and Exchange Fees
Customers will be required to pay with PayPal. The customer will be responsible for the various fees and exchange fees that are required at that time.
- Terms of payment
You can use PayPal or Bank transfer.
- How to Order
On-line sales with shopping cart
- Shipping timeframe
Usually it takes 1 to 3 weeks (It varies depending on order items and delivery area.)
It takes around two weeks on average till a load arrives. Some items made to order that it takes about 3 weeks. Please understand the situation.
Although shipped as quickly as possible, please understand the above-mentioned point.
* About the date of shipment, we will contact you by e-mail after Shipping prepared.
* TETSUFUKU and blacksmiths take a vacation year ends and New Year holidays. When there are orders between them, it takes about 2 weeks to 4 weeks.
Please tell us if you would like to exchange and returned items to our company by e-mail within five days after items arrival after confirming the following notes.
Please note that we cannot accept exchange and returned items from the 6th onward after items arrival.
When unnecessary, we repay the amount of money which deducted return expense by PayPal in [Japanese yen].
The conditions of returned items and exchange
Returned goods are received when it is judged that it is a fault of our company, because our items made to order.
Also we receive returned items that is initial failure. Sorry to trouble you, but please take a photo that is problem portion of the item, and send it by e-mail.
If the inferior goods has been received, we will exchange for a quality item, or we will refund you if you wish after you returned items to us by cash on delivery.
We will bear return postage of inferior goods.
The case of returned items and exchange by the customer's reason, delivery charges will be borne by the customer.
Returned items and exchange by the customer's reason
Only an intact items is received within five days after goods arrival, but delivery charges is borne by the customer. We can accept only unused goods.
About refund in the case of returned items
We refund by PayPal.
About a claim or payment of the difference in the case of exchange.
first of all, please contact us in the case of exchange. We will calculate the difference and will contact you by e-mail.
Contact and receiver's address in the case of returned items or exchange
Contact : inquiry form
Address : We have indicated at the end of e-mails, such as order confirmation mail.
- Return policy
Conditions of Use
1. Mail Order Service
The mail order service in the member of this site is the service which can purchase the goods (henceforth "goods") which the registered user who provides in the following item offers on "TETSUFUKU" which Hiroshi Urata manages.
2. Conclusion of Sales Contract
When a registered user pushes a "buy button" on a purchase screen, the sales contract for every goods shall be concluded.
3. Completion of Delivery
When TETSUFUKU shall do delivery-of-goods work at the place which a registered user specifies on a purchase screen and checks the departure from a country from Japan using EMS, it is taken as completion of business.
* However, since any delivery is insured, it shall be in charge of problem solving using the insurance.
* In addition about the dispatch in Japan, on our side, it is not carrying out.
4. Returned-Goods Exchange
(1) Please refer to "dispatch and returned goods" of this site.
(2) It did not solve, although Paige of "Shipping & Returns" was seen. And only when below applied, exchange and returned goods are received. In this case, the registered user has to notify within five days at TETSUFUKU, after items arrive.
By doing so, TETSUFUKU exchanges items. Moreover, TETSUFUKU shall pay the mailing cost which return and resending take.
* When poor goods with a cause reach our companies, such as breakage of contents (express companies, such as an outer packaging, need to ask an express company for the thing of a cause)
* The defect of goods
* When different goods from an order
5. Means of Settlement
The payment method of the price for merchandise purchase is only PayPal settlement of accounts.
In addition, the mailing cost of goods serves as a registered user burden.
6. Ownership of Goods
The ownership of goods shall transfer to a registered user, when a registered user completes the payment of the price for merchandise purchase.
7. Risk-bearing of Goods
A registered user shall pay the risk-bearing of goods after the fulfilling delivery of goods.
(1) Because there are many goods of made to order, and delivery to overseas. We cannnot cannot reply to demand of time-for-delivery. We shall take no responsibility in connection with all at the times of an arrival date.
(2) When it can deliver by neither a natural disaster nor dispute, we shall take no responsibility.
* Only when goods come back to us, I deduct a mailing cost and repay.
(3) We shall take no responsibility about change by all business by the customhouse of the address for delivery. (For example, the correspondence at the time of being unpacking of packing, the delay of time for delivery, and an import-restrictions article, a customs duty, etc.)
* When you purchase, the ownership of goods is on a visitor, as it is in "6. the ownership of goods." It is the concept that we are doing vicarious execution service of the clerical work in connection with the transportation commission to EMS.
(4) About the damage caused by the reason outside our control, it shall have no responsibility.
(5) Don't respond to the returned goods and refund by change of an exchange rate.
* When you push a buy button, settlement-of-accounts information is transmitted to PayPal, and accounts is settled. 。
9. Matter outside Regulation
The law "Shipping & Returns" shall be followed about the matter which does not have a law in this agreement.
- for EU and UK customers
About order cancellation
Customers can cancel before Tetsufuku ships the product. (This is not possible as there is no way to retrieve the item after it has been shipped.)
All cancellations between the time an order is placed and the time it is shipped are at the discretion of the customer. In this case, we will refund the amount after deducting the PayPal fee incurred by us from the management screen based on Japanese yen. You are also responsible for the spread costs and fees for converting from Yen to the currency of the country in question.
We cannot ship unless the purchase is over 150 euros for EU and 135 pounds for UK.
Tetsufuku is not a business entity of a scale that can obtain IOSS tax approval, so it has not obtained IOSS approval. Therefore, please do not make purchases under €150 to the EU and £135 to the UK. If you have made the payment, you can only "cancel" or "purchase additional amounts up to the amount that is not affected by the IOSS tax system".
*In case of cancellation, we will refund the amount after deducting the PayPal fee due to customer's convenience. Also, in that case, there is a high possibility that the amount after deducting the exchange spread and exchange fee will be refunded. Please understand all.
At TETSUFUKU we have always been committed to protecting our customer’s data. We only collect the minimum information required to provide you with a seamless experience. We never have, and never will, share this information to outside parties except for delivery purposes.
You can contact us at firstname.lastname@example.org if you wish to view, amend or delete the personal data we hold.
Thank you for being TETSUFUKU fans and we look forward to bringing you exciting news and offers soon!
Hiroshi Urata (manager of TETSUFUKU)