Contact Us | Tetsufuku

Inquiries

  • STEP 1 Input
  • STEP 2 Confirm
  • STEP 3 Complete

Thank you for visiting TETSUFUKU.

📬 Response Time & Email Notice

We generally reply to all inquiries within 2 to 3 business days (excluding weekends and Japanese national holidays).
Please ensure your mailer accepts messages from info@tetsufuku.com. If you do not receive our reply within a few days, please check your spam or junk folder.

📢 Regarding Wholesale Inquiries

Please note that we strictly operate as a direct-to-consumer retail store. Because our traditional Japanese tools are individually handcrafted by master blacksmiths, mass production is impossible. Therefore, we cannot accommodate wholesale requests, bulk orders, or volume discounts under any circumstances. Thank you for your understanding.

🚚 How to Estimate Shipping Costs

  • Approximate Guide: Calculate the total weight of the products you wish to purchase, multiply it by 1.1 (to account for packaging), and find your destination region on our Shopping Guide page to see the estimated rate. Please note that minor variances may occur.
  • Exact Rate: Simply add your items to the shopping cart and proceed to the checkout screen just before final payment. The exact shipping fee will automatically be calculated and displayed (you do not need to complete the purchase or submit any payment).
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Please provide your exact Country and Zip Code. Without this data, we cannot confirm shipping availability or provide an accurate response:

• Import Restrictions: Due to strict international laws, certain items cannot be shipped to specific locations (e.g., long kitchen knives to the UK).
• Carrier Fees: Exact zip codes are required to check shipping availability and extra "Remote Area" surcharges, especially for Australia and Canada.