Hocho, pruner, etc. Japanese traditional blacksmith's products shop. We are selling Kitchen knives, Gardening tools. Masonry tools and Beauty items manufactured with the trained steel.
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Home | Shopping Guide
Shopping Guide
How to Shop
1. Add items to your cart
Click Add to Cart to put the things you'd like to buy in your cart.
2. Check out
Once you've added everything you want to your cart, click the View Cart button. On this page, confirm the contents of your cart, and then click Check Out.
3. Checkout
You will be prompted to log in or create an account, or check out as a guest. Choose the option you desire and follow the steps that appear.
4. Confirm order details
You will receive an order confirmation email after completing the check out process. Please ensure all details are correct and contact us if there are any problems or questions.
5. Receive the items you ordered
Shipping & handling
EMS

Shipping zones
Delivery service
We use EMS (Express Mail Service by Japan Post Service Ltd) for international shipping.

Delivery charges
It is based on EMS delivery charges.
* Delivery charge costs individually per order.
* When ordered separately, two or more orders cannot be packed in one box when we ship basically.If there is consultation, please contact us from inquiry form.
* We inform you of a settled delivery charge by an order confirmation email after an order.Please confirm it by all means.

Customs and Duties
TETSUFUKU go through the customs formalities in Japan with responsibility.
Duties and taxes may be charged to you on certain items and vary by country. Please check the customs regulations of your own country and make payment yourself.

Delivery to Japan
We don't ship to Japan. Sorry.

Delivery area
* These areas are possible to deliver unconditionally.
USA(All area except the islands which EMS cannot deliver), Canada, Australia, New Zealand, United Kingdom, Ireland, France, Belgium, Netherlands, Germany, Austria, Switzerland, Norway, Sweden, Finland, Denmark, Czech Republic, United Arab Emirates, Singapore, Taiwan
* These areas are possible to deliver on customer's own responsibility after departing from Japan since there are troubles during delivery in many cases.
Italy, Spain, Portugal, Thailand, Hong Kong, Macao
* If you live in these areas, please contact us before an order since we need to make arrangements with you about the delivery method.
Brazil, Argentina, Europe except the above
* In the case of delivering to other countries.
we are usually shipping to the above-mentioned countries only, supposing there is a request, please contact us from inquiry form.

Delivery days
Usually it takes 1 to 3 weeks (It varies depending on order items and delivery area.)
It takes around two weeks on average till a load arrives. Some items made to order that it takes about 3 weeks. Please understand the situation.
Although shipped as quickly as possible, please understand the above-mentioned point.
* About the date of shipment, we will contact you by e-mail after Shipping prepared.
* TETSUFUKU and blacksmiths take a vacation year ends and New Year holidays. When there are orders between them, it takes about 2 weeks to 4 weeks.

Delivery date and time selection service
There is no service in EMS, so we don't carry out.
* Please confirm the delivery status from "Confirmation of Outbound EMS Mail"(Japanese post service ).

Packing
We pack all order items in one box collectively when we ship.
Boxed items will be shipped in a box, but the item that is not boxed will be shipped by simple packing.
We use a lot of packing materials sometimes because they are shipped overseas.

Storage of delivered items
If the items are returned to our company for the reasons of an absence etc, although we keep it for 90 days from a ship date, we will discard about the goods which passed over 90 days.
In hope of a redistribution, if you can pay redistribution expense, we will resend.
When unnecessary, we repay the amount of money which deducted return expense by PayPal in [Japanese yen].

Returns
Please tell us if you would like to exchange and returned items to our company by e-mail within five days after items arrival after confirming the following notes.
Please note that we cannot accept exchange and returned items from the 6th onward after items arrival.
When unnecessary, we repay the amount of money which deducted return expense by PayPal in [Japanese yen].

The conditions of returned items and exchange
Returned goods are received when it is judged that it is a fault of our company, because our items made to order.
Also we receive returned items that is initial failure. Sorry to trouble you, but please take a photo that is problem portion of the item, and send it by e-mail.
If the inferior goods has been received, we will exchange for a quality item, or we will refund you if you wish after you returned items to us by cash on delivery.
We will bear return postage of inferior goods.
The case of returned items and exchange by the customer's reason, delivery charges will be borne by the customer.

Returned items and exchange by the customer's reason
Only an intact items is received within five days after goods arrival, but delivery charges is borne by the customer.

About refund in the case of returned items
We refund by PayPal.

About a claim or payment of the difference in the case of exchange.
first of all, please contact us in the case of exchange. We will calculate the difference and will contact you by e-mail.

Contact and receiver's address in the case of returned items or exchange
Contact : inquiry form
Address : We have indicated at the end of e-mails, such as order confirmation mail.
Taxes
All prices do not include tax. Tax will be added to your order cost.
See the tax of your country below.
We are exempt from consumption tax in Japan.
In other words, there is a possibility that VAT is imposed in the country of export.
Payment
Select from the following options.
PayPal
Key currency is the Japanese yen. To exchange, when a commission is required, a visitor needs to pay.
Our account name is "info@28tools.com."
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